| Property | Value |
| Name | C: Case Study 13 - Engaging Staff: Lessons from the Private Sector - John Lewis |
| Description | In the NHS, the connection between staff engagement and satisfaction and good patient experience is well established. John Lewis is well known for the way in which it puts staff engagement at the heart of how the business is managed. It operates a particular legal form including very specific shareholder and governance arrangements. However this case study describes the respects in which the underlying philosophy and many of its processes of engagement and information sharing offer valuable insights to the NHS. |
| Filename | casestudy13 - engaging staff.pdf |
| Filesize | 97.92 kB |
| Filetype | pdf (Mime Type: application/pdf) |
| Created On: | 29/06/2010 14:23 |
| Viewers | Everybody |
| Maintained by | Editor |
| Hits | 611 Hits |
| Last updated on | 16/07/2010 10:12 |
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